HelpDeskEvery request, handled.
Every team, in control.
HelpDesk Nova gives each company its own secure workspace for tickets, agents, and requesters. Admins approve who joins, and every ticket stays inside its own team.
Everything your support desk needs
Built for multi-tenant teams from day one, so your company and your clients stay separated.
Isolated workspaces
Each company gets its own tenant. Data is protected at the database level, so one tenant can never see another's tickets.
Role-based access
Owners, admins, agents, and requesters each see exactly what they need. One person can hold different roles in different tenants.
Approval-based joining
Users request to join a tenant and a tenant admin approves them. Invite-only is available too.
Ticket tracking
Priorities, categories, statuses, and internal notes keep agents organized and requesters informed.
Clear billing
One invoice per period: a base fee, plus seats and ticket blocks as you grow. Requesters are always free.
Clear insight
See volume, response time, and status mix at a glance, so you know where your team needs help.
See your queue at a glance
Charts update as tickets move. The numbers below are sample data, to show the layout.
Shown for illustration. Your own numbers appear once tickets are in the system.
Try it yourself
A working sample board. Switch roles to see what requesters and agents can do. Nothing you do here is saved or sent anywhere.
As a requester, you can submit tickets and follow their progress.
Sample board. Agents can move a ticket through Open, In progress, and Resolved.
Up and running in three steps
No setup calls. Start with a workspace, bring your team in, and begin logging tickets.
Create your workspace
Sign in with Google, name your company, and choose a plan. You become the owner.
Bring your people in
Share your workspace or invite people directly. Admins approve each request to join.
Track every ticket
Requesters submit issues, agents work them, and everyone sees progress until it's resolved.
The right access for every person
Permissions follow the role you assign in each workspace. Nobody sees more than their job needs.
Owner Full control
Manages billing, workspace settings, and admins.
Admin Team lead
Approves join requests and manages agents and tickets.
Agent Support staff
Works tickets, adds internal notes, and updates status.
Requester Free
Submits tickets and follows up. Requesters don't count toward seats.
Simple plans that scale with you
Start free, or try any paid plan with a 7-day free trial. Requesters never count toward your seats. Payments are handled separately.
Starter
- 3 agent seats included
- 300 tickets included
- Extra seat: $10 / month
- Extra 100 tickets: $15
Growth
- 10 agent seats included
- 2,000 tickets included
- Extra seat: $8 / month
- Extra 100 tickets: $10
Scale
- 30 agent seats included
- 10,000 tickets included
- Extra seat: $6 / month
- Extra 100 tickets: $8
Enterprise
- Larger seat and ticket volumes
- Custom terms and onboarding
- Priority support
Can people from other companies see our tickets?
No. Each company is a separate tenant, and tickets are visible only to members of that tenant with the right role.
How do people join our workspace?
They request to join using your workspace name, and a tenant admin approves or rejects the request. Invite-only joining is also available.
Do requesters cost extra?
No. Requesters are free on every plan. Only agent seats count toward your plan.
How does billing work?
You receive one invoice per billing period. It includes your base plan fee, any extra agent seats, and any extra blocks of 100 tickets. Online payments will be added later.
Can one person be an admin in one company and a requester in another?
Yes. Roles are set per workspace, so the same person can hold different roles in different companies.
Ready to run a calmer help desk?
Create your workspace in minutes. Start with the plan that fits your team today and grow from there.