Terms of Service

Last updated: October 15, 2026

These terms govern your use of HelpDesk Nova at helpdesknova.com and app.helpdesknova.com. HelpDesk Nova is operated by EBIZMATRIX, Spotswood, New Jersey, USA. By signing in or using the service, you agree to these terms. If you use HelpDesk Nova for an organization, you agree on that organization's behalf.

1. The service

HelpDesk Nova lets organizations run a help desk: separate workspaces, tickets, comments, team roles, and approval-based joining. Each workspace is kept separate from every other workspace.

2. Accounts

• You sign in with a Google account. You are responsible for activity on your account.
• Keep your account secure and tell us promptly if you believe it has been accessed without permission.
• Owners and admins are responsible for who joins their workspace, the roles they hold, and removing people who no longer belong.

3. Plans, trials, and billing

Free plan

The Free plan includes the workspace owner plus one agent (two staff seats), up to 10 requesters, and 20 tickets per calendar month. The Free plan has no charge.

Paid plans and trials

Starter, Growth, and Scale are paid plans. A new paid workspace starts with a 7-day free trial. If a trial ends without a paid plan, the workspace moves to the Free plan limits, and no data is deleted.

Paid plans are billed monthly. Each invoice covers the base plan fee, any staff seats above the plan's included seats, and any extra blocks of 100 tickets above the plan's included tickets. Current prices appear on the pricing section of helpdesknova.com.

Online payments are not yet live. Until they are, invoices are issued for each billing period and are payable within the period stated on the invoice. We will give at least 30 days' notice before any price change.

4. Your content

You own the tickets, comments, and other content you or your team add to HelpDesk Nova ("Your Content"). You give us permission to host, copy, and process Your Content only to operate and support the service. We do not use Your Content to train AI models.

5. Acceptable use

You agree not to:

• use HelpDesk Nova for anything illegal, or to store content you have no right to share;
• send malware, attempt to break into accounts or workspaces you do not belong to, or probe our security;
• scrape the service, reverse-engineer it, or resell it without written permission;
• interfere with other customers' use, including by overloading the service.

6. Suspension and termination

You can stop using HelpDesk Nova at any time. We may suspend or end access if you break these terms, do not pay an invoice, or put the service or other customers at risk. When a workspace ends, Your Content is deleted as described in our Privacy Policy.

7. Service availability

We work to keep HelpDesk Nova available and secure, but we do not guarantee uninterrupted service. We will tell you in advance about planned maintenance where we can. No service-level commitment applies unless we agree one in writing.

8. Changes to the service and these terms

We may change features over time. If we make material changes to these terms, we will update the date at the top and email workspace owners at least 30 days before the change takes effect. Continued use after the change means you accept it.

9. Disclaimers

HelpDesk Nova is provided "as is" and "as available." To the fullest extent the law allows, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the fullest extent the law allows, our total liability for any claim relating to HelpDesk Nova is limited to the fees you paid us in the 12 months before the claim, or US$100 if you have paid nothing. We are not liable for indirect, incidental, or consequential damages, or for lost profits or data that you did not back up.

11. Governing law

These terms are governed by the laws of [JURISDICTION], without regard to conflict-of-law rules. Courts in [JURISDICTION] have exclusive jurisdiction, except where the law requires otherwise.

12. Contact

Email helpdesknova.support@gmail.com with any questions about these terms.